Curriculum Vitae

Customer Service Agent – Qatar Airways, Doha, Qatar

(September 2014 – November 2015)

  • Handled flight disruptions and conflict resolution at transfer desks, ensuring a seamless experience for passengers and minimizing delays.
  • Facilitated re-routing for misconnected passengers and managed resolutions for denied boarding situations, achieving a 95% customer satisfaction rate.
  • Proficiently managed INAD (Inadmissible Passengers) cases, ensuring compliance with immigration regulations and maintaining operational efficiency.

Cabin Crew – Air Arabia, Sharjah, UAE

( April 2016 – March 2019)

  • Managed daily in-flight operations with composure and efficiency, ensuring the safety and comfort of passengers in high-pressure situations.
  • Responded promptly to medical emergencies and suspicious behavior, maintaining a secure and pleasant travel environment for all.
  • Upholded strict safety and security protocols, contributing to the airline’s excellent safety record.

Sales Associate – Rivoli Group, Abu Dhabi, UAE

(July 2019 – July 2021)

  • Exceeded sales targets by 25% consistently, converting walk-in and potential customers into loyal clients through personalized service and product expertise.
  • Maintained accurate sales records and generated weekly, monthly, and annual KPI reports, providing valuable insights for business decision-making.
  • Collaborated with cross-functional teams to ensure a seamless customer experience, contributing to the store’s reputation as a leading luxury retailer.

Wholesale Travel Administration Support | Independent Contractor – Work From Home

(July 2023 – present)

  • Developed and implemented seamless travel itineraries from CRM to itiunerary builders(Axus Travel App/Travefy/TravelJoy, reducing planning time by 20% and improving client satisfaction scores by 15%.
  • Managed complex administrative tasks and conducted in-depth research, ensuring operational efficiency and supporting the team in achieving 100% client retention.
  • Committed to continuous learning and professional development, staying updated on industry trends and enhancing expertise to deliver cutting-edge solutions.

Disclaimer: No copyright infringement intended. I do not own some pictures on this website; they belong to their rightful owners.